DFES - Department of Fire and Emergency Services
000 for fire or life threatening emergencies
132 500 for SES emergency assistance
13 DFES (13 3337) for emergency information
General enquiries | Hearing or speech impaired contacts

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When to call the SES

The State Emergency Service (SES) is a volunteer division of the Department of Fire and Emergency Services (DFES), Western Australia’s leading Hazard Management Agency (HMA) for natural disasters.

SES volunteers play a vital role in responding to natural disasters and emergencies on behalf of the community.

What is the SES telephone number?

  • 132 500

Before you call the SES think about the following:

  • The nature of your enquiry and whether the SES is appropriate for your needs
  • Call triple zero (000) for fire and life threatening emergencies call
  • Call 132 500 for urgent property repairs that you cannot fix yourself.

When you call the SES

Due to the high level of demand during a natural disaster people need to remain patient and be prepared to wait.

  • Speak slowly and clearly
  • Tell us exactly where to come
  • All requests are prioritised by urgency
  • Major structural damage will be attended to first
  • Avoid clogging up emergency hotlines with unrelated requests

What will the SES help me with?

  • Assisting with significant structural damage like collapsed roofs or ceilings
  • Making temporary emergency repairs to homes and buildings
  • Removing fallen trees that have damaged homes and cars
  • Sandbagging areas in danger of flooding
  • Pumping out flood water
  • Rescuing trapped or injured people, and helping people relocate if they are in danger

What won’t the SES help me with?

  • Clearing debris and organising permanent repairs
  • Attending to broken fences, trees that have fallen on fences or if there is debris around your property or in your pool
  • Basic repairs that you can manage yourself

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