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Media Release

Volunteer voices wanted for new survey
Monday 20 May 2013 – 8:00 AM

Emergency services volunteers are front line responders when Western Australians need them most, and a new survey launched today aims to ensure this essential sector remains vibrant.

The Department of Fire and Emergency Services (DFES) is calling on emergency services volunteers to take part in the survey, the results of which will be used to develop strategies to help support them now and in the future.
DFES Human Resources Director Karen Roberts said understanding people’s perceptions of volunteering would help develop the right support and training volunteers needed.
“Western Australia is lucky to have about 30,000 emergency services volunteers who give up time at work or with family to help support their communities,” Ms Roberts said.
“The contribution made by each and every volunteer that DFES works with cannot be underestimated, and we have to ensure they are adequately supported to continue volunteering because people’s lives depend on volunteers.
“In this survey we ask volunteers about leadership and training, how they are supported by their employers when they need to attend an incident and how their service fits in with their family commitments.
“We also ask about their health and safety experiences and for ways to make sure the lines of communication are open and clear.”
The survey takes less than 10 minutes and there are several ways to participate:
• online – a survey link will be sent to all registered volunteers who have provided an email address
• visit the volunteer portal to download and print a survey and post it in, or call your regional office or volunteer association for a hard copy and self-addressed envelope,
• register your contact details by calling 1800 628 141 or email  volunteering@dfes.wa.gov.au and you will be contacted to complete the survey over the phone.

Volunteers have until 30 June 2013 to complete the survey. People with questions can phone the volunteer inquiries number on 1800 628 141 or email volunteering@dfes.wa.gov.au.



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