DFES - Department of Fire and Emergency Services
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132 500 for SES emergency assistance
13 DFES (13 3337) for emergency information
General enquiries | Hearing or speech impaired contacts
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Volunteer Hub Enquiries

Please complete the form below to submit an enquiry to the Volunteer Hub Support team.

Please Note:  Volunteer Hub Enquires are monitored during business hours, Monday to Friday and will be responded to within two business working days.

Important: Before submitting the support request form, please refer to the FAQs below.

I am receiving a login error, what are the potential causes?

1. The most common cause of login errors is that the correct username has not been entered. You will need to log-in using your volunteer ID number.

2. Another cause can be related to a browser cache that has not been cleared. If possible, clear your browser cache and re-open the browser before trying again. Information about how to clear your cache can be found at this external link

3. Occasionally with slower, remote, or WiFi connections, a login session can ‘time out’.  In these circumstances, a white or non-descriptive screen may present. Please return to the login page and try again. If your second attempt proves unsuccessful, please continue in completing the support request form below and we will investigate.

I forgot my Volunteer ID, how do I obtain this?
Volunteers must contact their Brigade, Group or Unit to request their Volunteer ID number. Please do not use this form to request this information.
I can’t remember my password to the Hub, how I do reset it myself?
Visit the Forgot your Password page to reset your password independently.
 I can reset my password, but my email address has changed so I did not receive the new details
 In this situation, please use the form below to request a change to your email address in our system.

Your Name *  
Brigade, Group or Unit Name *  
Volunteer ID (If known)
Nature of enquiry *  
If other, please specify
Phone number *  
Email *  
Preferred contact method *  
What is your primary method of access to the Hub? *  
What type of browser are you using? *  
Please enter further information about the issue you are experiencing *