To keep track of how we’re performing, we have a series of Key Performance Indicators, which are linked to each of our four outcomes and four services. More detailed information is provided in the Key Performance Indicators section of our Annual Report.
Outcome 1
Our work helps prevent unwanted emergencies from occurring. We do this by engaging with communities to raise awareness about how to prepare for emergencies and prevent them from happening.
This year we again had less than 65 accidental residential fires for every 100,000 households in WA. This is an excellent result and demonstrates the effectiveness of our fire safety programs.
Having current Fire and Emergency Services Emergency Response Guides (FESERGs) at sites holding higher levels of dangerous goods, ensures the safety of emergency responders and reduces the impact of any incident on the community.
Being able to assess plans in a reasonable time provides greater safety for the community and emergency responders if there is an incident on site.
Outcome 1
Outcome 2
Outcome 3
Outcome 4
Service 1
Service 2
Service 3
Service 4
Outcome 1
Our work helps prevent unwanted emergencies from occurring. We do this by engaging with communities to raise awareness about how to prepare for emergencies and prevent them from happening.
This year we again had less than 65 accidental residential fires for every 100,000 households in WA. This is an excellent result and demonstrates the effectiveness of our fire safety programs.
Having current Fire and Emergency Services Emergency Response Guides (FESERGs) at sites holding higher levels of dangerous goods, ensures the safety of emergency responders and reduces the impact of any incident on the community.
Being able to assess plans in a reasonable time provides greater safety for the community and emergency responders if there is an incident on site.
Outcome 2
We live in an environment with many natural hazards. The diverse WA landscape presents a variety natural hazards and challenges including bushfire, flood, storm, tsunami, cyclones as well as earthquake. Our aim is to help reduce the impact of hazards to build resilient WA communities that are better able to recover from natural disasters should they occur.
Research shows Bushfire Ready Groups prepare residents to respond more effectively and suffer less impact should a bushfire occur.
Outcome 3
Our frontline teams are on standby 24/7. It’s vital they have the right equipment and training to enable them to effectively respond and support the WA community before, during and after an emergency event.
To ensure our communities are safe, DFES maintains qualified staff capable of managing incidents that are extremely large, extremely complex or both.
Pathways training builds volunteers’ skills and capability. Pathways also provides the opportunity to progress through the ranks and supports volunteer recognition, recruitment and retention.
Replacing assets as they reach their service life means our frontline staff and the community can rely on equipment doing the job intended.
Proportion of LGGS offers accepted
When emergencies happen, we respond to minimise the impact. We measure our response times, the effectiveness of our response and look for ways our frontline teams can best support the community in times of crisis.
Outcome 4
When emergencies happen, we respond to minimise the impact. We measure our response times, the effectiveness of our response and look for ways our frontline teams can best support the community in times of crisis.
Proportion of responses to ESL 1 and ESL 2 incidents within target timeframes
Incident response times for both career and volunteer crews are critical in minimising the impact of incidents on the community.
Proportion of DFES volunteer turnouts within target timeframes
This indicator helps us target areas where there might be challenges in mustering a full volunteer crew for incident response.
Proportion of structure fires confined to the room or object of origin
Put simply, preventing emergencies is the best way we can help protect and build community resilience. This indicator measures the effectiveness of our fire safety programs and fire service response.
Level 2 and Level 3 bushfires where no structures are lost or significantly damaged
The protection of property is a key objective for firefighters during bushfires. Protecting buildings and infrastructure is important for reducing the financial and emotional impact of bushfires on WA communities.
Service 1
Our ability to effectively and efficiently respond to emergencies requires an operational workforce that is trained and equipped.
Average cost per household to deliver information and awareness programs
Informed and aware communities are better able to manage their risks, reduce the impact of natural hazards and prevent emergencies.
Service 2
Our activities include bushfire mitigation support, compliance and technical advice, and inter-agency knowledge sharing.
While it is important to assess plans in a reasonable time, it is also important we ensure the reviews are completed efficiently and economically.
This indicator demonstrates how much it costs DFES to support local governments in undertaking bushfire risk planning at the local level.
Please refer to page 153 of our annual report for a detailed explanation of this result.
Service 3
We invest time and resources to make sure our career and volunteer workforce are fully trained, equipped and operationally ready to meet the needs of our State.
Average cost per participant to deliver operational Pathways training
Our ability to effectively and efficiently respond to emergencies requires an operational workforce that is trained and equipped.
Service 4
To help keep Western Australians safe, we make sure we have the right people, in the right place with the right equipment. That way our frontline meets the needs of our State.
Average cost to deliver frontline services per Western Australian
