Experiencing an earthquake can be frightening. You and others around you may be injured or in a state of shock. Your home or workplace may be damaged and you may have difficulty contacting loved ones.
The earthquake may have caused other hazards such as loose debris, unsafe roads, exposed live electrical wiring and gas leaks, contaminated water supplies or other environmental health risks. It’s important to stay alert, calm and aware of your surroundings.
Recovery can be difficult, and it may be emotional and stressful for you and your family. During this time, it is essential to look after your wellbeing.
It is important to stay up to date with the latest official warnings and alerts by visiting www.emergency.wa.gov.au.
Contact your insurance company to report any damage or loss as soon as possible. They will send an assessor to your property to process your claim. Depending on their advice, you may be able to begin repairs as soon as is practical.
Check with your insurance company before entering a contract with cleaning or repair contractors to avoid additional bills. If safe to do so, collect photo evidence of damage for insurance purposes before removing debris or repairing.
If you are a tenant with home contents insurance, contact the insurer and tell your real estate agent or landlord.
If you cannot remember the name of your insurance company or the details are unavailable, you can contact the Insurance Council of Australia on 1300 728 228 for assistance.
If you own the property that is damaged, talk to your insurer about securing it while assessments are done. If you are a tenant, the property owner or landlord is responsible for organising site security. If you have a dispute with the owner or landlord over the security of your rented or leased property, you can visit the Department of Energy, Mines, Industry Regulation and Safety website or call the consumer protection team on 1300 304 054 for assistance.