If you are a community member affected by Cyclone Seroja seeking information about recovery assistance, please visit www.emergency.wa.gov.au/recovery.
You will find information about the support available to you such as the location and opening hours of the region’s Community Recovery Hubs, the types of financial assistance you may be eligible for, as well as the clean-up and rebuild support the State is providing.
Some emergency services workers have compared the impact of a severe tropical cyclone to a war zone. Be prepared for a lot of structural and environmental damage.
Power and communications can be lost for hours, days or weeks. You may not be able to access your bank account and may need to rely on cash kept in your emergency kit.
Water, gas and sewage services may not be working. There could also be road and airport closures and loss of communications.
Food and fuel may be in short supply, or unavailable.
High levels of stress and trauma may also be felt in your community or family if there has been destruction, injuries or deaths, loss of services or isolation.
During this time, it is very important to look after your wellbeing. Refer to the wellbeing section below for tips and links to support organisations.
If your home has been damaged, there are a number of support services available for emergency accommodation, food and water.
If you need help to remove debris, report this to your local government and/or call the State Emergency Service on 132 500.
Be aware that calls for assistance are prioritised to assist those most in need first so it might take several hours or even days before assistance may come.
Contact your insurance company to report any damage or loss as soon as you can. They will need to send an assessor to your property to process your claim. Depending on their advice, you may be able to begin repairs and any rebuilding. Check with your insurance company before you enter a contract with cleaning or repair contractors, to avoid additional bills.
If you are a tenant and have contents insurance contact your insurer, in addition to telling your real estate agent, owner, landlord or Department of Communities.
If you need emergency accommodation, check to see if this is covered in your insurance policy.
If you cannot remember the name of your insurance company or the details are not available, you can contact the Insurance Council of Australia on 1300 728 228.
Experiencing a tropical cyclone can be a traumatic experience. It is completely normal to feel psychological and emotional distress.
Most people will recover over time with the support of family and friends. However, after a crisis it is often easier to talk to someone who is not involved in the situation and is trained to listen.
Follow our advice to get prepared, stay informed and keep safe during tropical cyclone season.Learn more
Find out how to prepare your family, home, pets and animals for tropical cyclone season.Learn more