Floods can cause severe damage and disruptions to households and communities. Recovery can be difficult, and you may find it emotional and stressful for you and your family. If you live alone, you may want to bring someone with you when you return to home.
Electricity, water, gas and sewerage may not be working. There could also be road and airport closures and loss of communications.
If your home has been damaged, there are a number of support services available for emergency assistance, accommodation, food and water.
If you need help to remove debris, call your local government and/or the State Emergency Service on 132 500.
Be aware that calls for assistance are prioritised to assist those most in need first so it might take several hours or even days before assistance may come.
Contact your insurance company to report any damage or loss as soon as you can. They will need to send an assessor to your property to process your claim. Depending on their advice, you may be able to begin repairs and any rebuilding. Check with your insurance company before you enter a contract with cleaning or repair contractors, to avoid additional bills.
If you are a tenant and have contents insurance contact your insurer, in addition to telling your real estate agent, owner, landlord or Department of Communities.
If you need emergency accommodation, check to see if this is covered in your insurance policy.
If you cannot remember the name of your insurance company or the details are not available, you can contact the Insurance Council of Australia on 1300 728 228.
Crisis Care can help you find crisis accommodation and assist with longer term housing. 9223 1111 or free call 1800 199 008 (day or night).
Entrypoint Perth can help families and individuals who require access to Specialist Homelessness Services (SHS) and other accommodation and/or support services. Call 6496 0001 or 1800 124 684.
If you are insured, contact your provider to see if you are covered for emergency accommodation.
During this time, it is very important to look after your wellbeing. Refer to the wellbeing section below for tips and links to support organisations.
Make sure you inform people and services of your temporary contact details:
If you own the property, talk to your insurer about securing your home while assessments are done. If you are a tenant, your owner or landlord is responsible for organising site security.
Your wellbeing is extremely important and it’s completely normal to feel psychological and emotional distress after an emergency situation.
Most people will recover over time with the support of family and friends. However, after a crisis it is often easier to talk to someone who is not involved in the situation and is trained to listen.
These simple steps will help you and your family get back to normal:
Seeking assistance is not a sign of weakness, it is another strategy that will help you recover. Consider seeking professional help if you continue to experience strong reactions more than two weeks after the emergency.
Organisations that can help with counselling, support and referrals include: